Like in any industry, the amount invested can make a major difference in webhosting too . Just in the support department, there are a lot of things that could be done if there is a lot of money at your disposal.
Experience alone is not enough. On top of that, you need to ask for a client list. You want to know that they have a history of making customers happy with their tech support I.T. So customer testimonials will help prove their superior customer service. Without seeing proof, how can you be sure the company is right for yours?
After a thorough examination when it becomes tech support I.T clear that you want to move on a new idea move to the next step which is to take small measurable actions tracking their success.
Most small businesses can really be served by a technical generalist. This is someone who knows a lot about a lot. This is someone who can help your network if suddenly it comes down. This person should also be able to troubleshoot computer and server problems. But really, it all comes down to what types of problems you will encounter. For small business, this mostly involves computer problems resulting from viruses, malware, etc. Most users are their worst own enemy and will end up trashing their own systems. You may have the occasional network issue. Software application support may or may not be something you need to consider. The moral of the story here is to assess your potential Managed I.T support uttah needs. This will go a long way to choosing a great match on technical support.
AND THEN, from a free one-time, complimentary issue of an opportunity magazine mailed to me, (or current resident), I found something that changed it all for me, and how I viewed the online business industry.
Oh, wait - I forgot one more question. It's very critical. Here it is: ask your host - and carefully repeat this after me verbatim - "Will you feed my ice cream in bed every night and then give me a..." woops, nevermind, wrong subject.